Frequently Asked Questions
Everything you need to know about your Silver shopping experience.
What materials are used in Silver jewelry?
We use premium 925 sterling silver and high-grade ethical gemstones. Each piece is hypoallergenic and nickel-free to ensure comfort for all skin types.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my silver jewelry?
To maintain shine, avoid contact with perfumes and water. Clean your pieces gently with a soft microfiber cloth and store them in a cool, dry place.
Do you offer international shipping?
Yes, Silver ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.